Last updated: 30 September 2026. TOM Driver is published by TOM Intelligence LTD.
TOM Intelligence LTD registered address: 1110 ELLIOTT COURT COVENTRY BUSINESS PARK, HERALD AVENUE, COVENTRY, WEST MIDLANDS, UNITED KINGDOM CV5 6UB. Central privacy, account-deletion and complaints contact: jeet@xtramilecouriers.co.uk. TOM forwards enquiries to the responsible courier operator where appropriate.
On this page
Request in TOM Driver
Open Me, then Privacy and data, choose the relevant data request and submit it. Keep the reference and check its status. An erasure request starts an assessment and fulfilment process; submitting it does not instantly delete all information. Uninstalling the app, ending a shift or suspending access does not erase server records.
Request without signing in
Email jeet@xtramilecouriers.co.uk and state that your request concerns TOM Driver, published by TOM Intelligence LTD. Ask for account deletion or specify another privacy right. Give your name and account contact detail, plus enough information to identify the request. Do not send your password, full bank details or identity documents unless a necessary secure verification route is provided. You may also write to TOM Intelligence LTD at 1110 ELLIOTT COURT COVENTRY BUSINESS PARK, HERALD AVENUE, COVENTRY, WEST MIDLANDS, UNITED KINGDOM CV5 6UB. TOM forwards requests to the responsible operator where appropriate.
What happens to your information
The responsible organisation assesses account, profile, session/device, location, messaging and associated records. It may need a proportionate identity check. Some information may need to be retained for a specific legal requirement, security, fraud prevention, a dispute or another justified purpose. The response should explain the decision, what is deleted or retained, the reason and the applicable period or criteria. Deactivation alone is not account deletion.
Response timing and copies
Applicable data protection deadlines govern the response, normally one calendar month, subject to lawful identity, clarification or extension rules. The service does not offer a verified blanket guarantee that every backup, export or device copy is erased within 30 days. Backup and restored-data handling require assessment as part of fulfilment. Contact TOM if a request is delayed or its status is unclear.
Other rights and complaints
You may request access, correction, restriction and, where applicable, object to processing or request portability. To complain about information use or a rights decision, email jeet@xtramilecouriers.co.uk with the subject TOM Driver privacy complaint. The responsible organisation must acknowledge a complaint within 30 days, investigate and communicate its outcome. This deadline is separate from rights-request deadlines. You may also complain to the UK Information Commissioner at ico.org.uk/make-a-complaint. Last updated: 30 September 2026.