How can we help?

Book and manage deliveries for your registered Xtra Mile account.

Sign-in and access

Sign in with your account credentials, select your name, then enter your individual security code. If you have no separate code, use your account password. Contact your account manager for new access, a password reset or changed permissions.

From estimate to delivery

1. Enter your collection, delivery, vehicle and service to request an estimate.
2. Review contact details, collection timing and the items being carried.
3. Submit once and keep your reference. The submission goes to Operations for review.
4. Use My bookings for its current state. An accepted job gains a job reference and tracking link.
5. Find recorded delivery evidence in PODs.

An estimate is not a dispatch confirmation. Timing shown without live driver evidence is an estimate. For an urgent delivery, call Operations.

Repeat routes and multiple deliveries

Save collection and delivery points in Addresses, or use Book again from delivery history. Uploaded files are requests for team review; uploading does not create or confirm individual deliveries.

Medical and specialist work

Contact Operations to agree medical, temperature-controlled or specialist requirements. Include only the operational information needed for the collection and delivery; do not add patient records to general booking notes or uploads.

Cancellation, invoices and alerts

Where your permissions and the job state allow it, My bookings offers cancellation. Review the confirmation before submitting. Operations decides any applicable charge. Invoice and account information is a view of supplied records; contact Accounts for a billing query. Notification preferences do not guarantee delivery unless the delivery service is configured.

Contact Xtra Mile

020 3750 2330
Bookings@xtramilecouriers.co.uk

For card bookings, account applications and published policies, visit the Xtra Mile website.